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#62 · (Edited)
Sent the wrong component!

I've just received my order and was excited to finally be able to complete my conversion but my happiness of finally obtaining the part I'd been after vanished when I removed the bag from the envelope to find the wrong component!

I checked the order form and email and both match up with the component I was after and both had listed; "ORK KILLA KAN THREE JOINT ARM" shown in the photo below from your own site. I've looked around your site for the component I've been sent instead but this 3rd killa kan arm isn't on the site.

I'm not too pleased with this first order and it's infuriating to know I'll be unable to complete my conversion anytime soon, plus those who told me not to use your website will likely say "I told you so". But other sites have also sent me wrong parts/products once or twice in the past and both times they have responded swiftly, battlefoam once sent me the wrong sized tray and after receiving my email they sent our the correct one on next day delivery. So my question now is how will Bits and Kits respond to this error?

Order Number: 21287
 

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Discussion starter · #63 ·
The part we sent is correct, the photo on our website however is incorrect, the part you cancelled was actually what you wanted, i will send out the part you want, and alter the photo. Sorry about the confusion.



 
#64 · (Edited)
bitsandkits said:
The part we sent is correct, the photo on our website however is incorrect, the part you cancelled was actually what you wanted, i will send out the part you want, and alter the photo. Sorry about the confusion.
Click to expand...
Nope the part I canceled was the deff dread arm in the left image which is bigger and thicker than the killa kan arm on the right which is what I'm after.

So if the photo is incorrect, do you have the killa kan arm i'm looking for cause if not I'll rather have a refund?
 

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Discussion starter · #65 ·
Kolonel Grotsnik said:
Nope the part I canceled was the deff dread arm in the left image which is bigger and thicker than the killa kan arm on the right which is what I'm after.

So if the photo is incorrect, do you have the killa kan arm i'm looking for cause if not I'll rather have a refund?
Click to expand...
i have decided to refund you rather than send the part, no need to return the incorrect item please keep it.



 
Discussion starter · #67 · (Edited)
Kolonel Grotsnik said:
Nope the part I canceled was the deff dread arm in the left image which is bigger and thicker than the killa kan arm on the right which is what I'm after.
Click to expand...
The deff dread arm and the killa can arm have almost exactly the same silhouette and the secondary arms of the deff dread are 100% interchangeable with the killa can arms,bodies and weapons.They arms have slightly differing details and the pair of pistons on the killa kan arm are a tad longer.



 
#69 · (Edited)
Dear Bits and Kits team,

I registered on this board just so I could reach you, as you seem to ignore all other means of contact. So far I sent 7 emails over the course of the last two months, have used the contact form on your website and tried to reach you via twitter.

I am no longer interested in receiving your newsletter. There is no option that I can find to remove one's email adress automatically. Instead, you claim that "Removal requests can be sent to this address and will be honored and respected." Unfortunately, I am still receiving the newsletter; 3 emails alone in the last 8 days. I will no longer put up with this breach of trust and harmful use of personal information.

So please read and react to emails sent to your email adress or via your contact form.

Best regards,
Laitainon

Edit: Thank you very much for your quick reply, bits and kits. I hope the issue has been adressed now.

I want to stress that this was only a problem of communication, all business relationships with bits and kits went perfectly well.
 
Discussion starter · #70 ·
Laitainon said:
Dear Bits and Kits team,

I registered on this board just so I could reach you, as you seem to ignore all other means of contact. So far I sent 7 emails over the course of the last two months, have used the contact form on your website and tried to reach you via twitter.

I am no longer interested in receiving your newsletter. There is no option that I can find to remove one's email adress automatically. Instead, you claim that "Removal requests can be sent to this address and will be honored and respected." Unfortunately, I am still receiving the newsletter; 3 emails alone in the last 8 days. I will no longer put up with this breach of trust and harmful use of personal information.

If I am still receiving unwanted emails after the 1st June, I will have to take legal action. So please read and react to emails sent to your email adress or via your contact form.

Best regards,
Laitainon
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of course i will remove you, can you possibly give me your name and address or your customer number?



 
#71 · (Edited)
Hello bitsandkits team,

I have been shopping from your site for a long while now, been satisfied with what I got from my orders even though sometimes I got the wrong piece but it could be overlooked since it wasn't that expensive parts. But this time I had a big expensive part which was the whole body of Asterion Moloc that costed me £10 and it was missing from my order. I would very much appriciate it if you could send the expensive part that was missing for me. I did send you a mail with all the details of the order, but since I never gotten any replies for my previous mails of wronged parts I thought I would contact you here.

I hope this can be sorted out so I can continue purchasing awesome bits from you. :)


Edit: I have now received the figure I didn't get. Big thanks Bits&Kits!
 
#72 ·
Used bitsandkits a couple of months ago, got my order real quick with only one tiny discrepancy out of an order with 15+ bits, got in contact with the bits team and all was sorted out real quick. Would I recommend bitsandkits and use them again? Definitely I would, and will be ordering again soon.

Note: because I'm ordering bits to "customize" what I already have, it gets around the trade embargo "she who must be obeyed" imposed until my sprue pile gets painted!!!!1
 
#73 ·
Hello bitsandkits team,
I write to you here after 5 emails sent to the address you wrote in your web site. I want to be removed from your mail list. My email is dega1000@fastwebnet.it
With this email i can't login anymore in your site, so i don't know any other information about my previous account. Hope you do something quickly.
Regards
 
#74 ·
Hello, i want to be removed from your mailing list. I tried so many times to cancel the subscription from the mail u send me and by writing directly to your email addres, but i nevere received any answer and i still receive the newsletters. Please remove my email (dega1000@fastwebnet.it). Thanks
 
#77 ·
I'm thinking of ordering from Bits and Kits, but from looking here it seems that they're either way overbooked or not active. Thought I'd just check in and see if they'll confirm they're still alive.
 
#78 ·
Evil Steve said:
I'm thinking of ordering from Bits and Kits, but from looking here it seems that they're either way overbooked or not active. Thought I'd just check in and see if they'll confirm they're still alive.
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I ordered from B&K just before new years and had the items by the following Tuesday. Considering they weren't in the office until Monday i consider that damned good service. Whilst i've not seen B&K on Heresy recently i can vouch that I've ordered from them half a dozen times and never had an issue with their speed or service.
 
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Dark Apostle Marduk
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