[bitsandkits]

I just want to add to the BitsnKits positivity. I've placed a bunch of orders and all have been as described, accurate etc. One did take a while but no biggie, could easily have been the post.

I do agree that I wish their stock would update more often but i'd imagine that it's difficult business to balance.

THANKS FOR THE POSITIVES GUYS !

Im sure i have mentioned this before but simply due to the nature of the beast it is impossible to be instock of every item in the amounts people want all of the time, almost every bit listed on our site starts life in kit form and to keep our prices reasonable we need to sell the vast majority of bits from any given kit to be able to restock and turn a profit.
So for example if someone asks for 10 terminator assault cannons, i would need to order 10 terminator boxes,great i have sold the assault cannons which has paid for 1 box of terminators, i still need to sell enough parts to cover the cost of the other 9 boxes and running costs and thats before we talk about profit.
Another scenario is that some buyers will wipe us out,using deffkoptas as a recent example, we listed 4 black reach boxes worth of stock(about half our monthly sales) which equates to 12 koptas at the start of October and one buyer bought all 12 in one order on the day of listing, so we are left with no stock until our next order arrives and the amount of stock will depend on how much of the rest of the black reach items have sold, so if we are left with loads of rules,ork nobs,boyz,warboss,marines etc then we may not restock for a longer period ,because if we didn't our cash flow would dry up and we would go out of business.

Dont get me wrong we do get it wrong sometimes, it takes alot of time effort and energy to keep track of almost 6000 different bitz and an ever expanding range from multiple suppliers,we are at the mercy of the postal system and our main supplier like's to move the goal posts and hates what we do.

But we love what we do, we work long hours trying desperately to make sure you get bits in a timely fashion and that your order is correct and accurately picked,but sometimes items are mismolded or simply missing from the sprue,blister or package or never arrived at all and some times we simply press a number 2 when we should have pressed number 1 and sometimes we pick a head when we should have picked a shoulder pad....but we are mostly human.

thank you for the feedback guys and dont forget you can pm me via heresy messages if you want to know more or have any questions

 

[Varakir]

I think us brits would rather have to wait for the bits we need to be in stock, rather than not have this service available at all. Besides it's kind of exciting when you find the bits you want are back in stock

Anyway, only placed one order with B&K so far but it was 100% accurate and shipping was nice and quick, will be buying more stuff soon (when it's in stock :wink

Cheers!

 

[slaaaaaanesh]

I've made a couple of orders with Bits and kits and overall good service, but the dispatch times vary a bit from 3 to 1 1/2 weeks (this is in the uk btw). Had to write them a letter for some missing bits as they didn't respond to email or phone messages, but got a refund for the missing bits AND they sent the missing bits to me also. Took a while but heppy in the end.

Slaaaaaanesh

 

[bitsandkits]

psssst we just added plasticard and foam board to the site :wink:

 

[magician847]

have placed an order with these guys, dont expect it soon due to postal strike in the uk, but we will see

M

 

[Kobrakai]

I ordered parts from Bits and Kits last Friday, no luck so far with delivery, but i'm assuming it's currently amongst the postal strike dilemma.

We'll have to wait and see. Ordered from them before and had no problems at all

 

[Alpharius]

Another positive review - I live over here in the US, I've ordered quite a few times and I've never had a problem and, all things considered, the delivery times weren't bad at all!

Overall, Bits and Kits is my first stop on any bits hunt I'm on...

Highly recommended!

 

[Phrazer]

Have Emailed about certain bits twice, is the email account quoted on site still working?? Is it easier to PM on here?

 

[piemaster]

Have Emailed about certain bits twice, is the email account quoted on site still working?? Is it easier to PM on here?

I think PM as I read that their email inbox is full of lovely spiced ham. I wrote to them and they sorted everything out for me. Bits and Kits :victory:

 

[KingOfCheese]

I am after some Loota Deffguns and possibly AoBR Nobz but i haven't seen them in stock for a while.
I understand that it is not viable for you to spend money on boxes trying to keep up the demand for certain bits when the other bits aren't selling as often.

In an earlier post i noticed that you were in short supply of the AoBR Deffkoptas.
I have 20 of them still on the sprue that i am not using, and i would consider doing a trade for Loota Deffguns if it was possible to get them in stock.

I realise its a long shot, but i figured it might be worth asking.

 

[Honsu The Half-Breed]

Thanks B&K got my order yesterday, now to work on my Honsou conversion (truescale) counts as Warsmith. anyway I was just wondering if you had any plans at all of getting the Iron Warriors upgrade bits/shoulderpads from GW (I realize that this most likely won't happen just thought it might be worth an ask as you never know what could happen.)

Thanks for your time, Honsu

 

[Kolonel Grotsnik]

Risky Orders?

Hey guys

I'm currently trying to finish up a conversion and Bits and Kits seems to be the only one who stock it.
I must admit I've been reluctant to order from your site as while you always have bits in stock the general word from fellow hobbyists is sometimes they don't receive their orders and have had great deal of difficulty contacting customer support. But I thought I'd give it a try and see if I could prove them wrong!

First there been a bit of a mistake with my order, not on your end but on mine. Due to their similar appearance I ordered the deff dread arm instead of the killa kan one, I've now placed a 2nd order for the correct arm but was wondering if you can cancel and refund the first order listed below please?

Order Number: 21286

 

[bitsandkits]

I will look into it on monday for you

 

[Sangus Bane]

Just ordered a load of Deathwatch shoulder pads along with some other things.

Most other sites never have those parts in stock but you had a bunch of them, and for a better price if I might add.

You will be my main bits supplier in the future.

 

[bitsandkits]

Hey guys

I'm currently trying to finish up a conversion and Bits and Kits seems to be the only one who stock it.
I must admit I've been reluctant to order from your site as while you always have bits in stock the general word from fellow hobbyists is sometimes they don't receive their orders and have had great deal of difficulty contacting customer support. But I thought I'd give it a try and see if I could prove them wrong!

First there been a bit of a mistake with my order, not on your end but on mine. Due to their similar appearance I ordered the deff dread arm instead of the killa kan one, I've now placed a 2nd order for the correct arm but was wondering if you can cancel and refund the first order listed below please?

Order Number: 21286

sorted for you.

 

[bitsandkits]

Just ordered a load of Deathwatch shoulder pads along with some other things.

Most other sites never have those parts in stock but you had a bunch of them, and for a better price if I might add.

You will be my main bits supplier in the future.

Thankyou, we try hard to keep stock and stock up regularly where its possible to.

 

[Durant]

Bits

Any chance you will be getting hold of any Gene-stealer Spawn Sites in the near future?

Need around 10 of them

 

[Kolonel Grotsnik]

sorted for you.

But I haven't received any notification regarding the order's cancellation or a refund though paypal I've checked my junk folder just in case but I haven't received anything today?
Also because I'm using a guest account for this transaction I can't look up more order's status like other sites.

Here is the details for the order
Order Number: 21286
Transaction ID: 94W51030L1460043E

Also do you send out emails informing customers when their orders have been dispatched?

 

[bitsandkits]

But I haven't received any notification regarding the order's cancellation or a refund though paypal I've checked my junk folder just in case but I haven't received anything today?
Also because I'm using a guest account for this transaction I can't look up more order's status like other sites.

Here is the details for the order
Order Number: 21286
Transaction ID: 94W51030L1460043E

Also do you send out emails informing customers when their orders have been dispatched?

dont worry, its all under control, i will dispatch your order tomorrow, i will email you when its in the post bag and i will process your refund for you.You are in a que so i wasnt able to do everything today, but i pulled your orders out so they didnt get sent out by mistake.

could you in future send me a PM rather than posting your order details in this thread

 

[bitsandkits]

Bits

Any chance you will be getting hold of any Gene-stealer Spawn Sites in the near future?

Need around 10 of them

stealers dont sell very quickly,but they are likely due for more stock in March