Warhammer 40k Forum and Wargaming Forums banner

1 - 20 of 75 Posts

·
Registered
Joined
·
8 Posts
Discussion Starter #1
We are in the planning stages to create a fantastic gaming arena in Birmingham and are running a market survey to lead the direction of our business plan. It would be truly enlightening to hear your views regarding customer service and the frustrations you have as a paying customer; we all know this hobby isn't cheap so we believe that the customer service should reflect that expense. Thank you for your time and support.

You can access the survey here: https://docs.google.com/spreadsheet/viewform?formkey=dDQ3OTVWMGNJMjlIaHU4VGFZbEM4WEE6MQ
 

·
Drinker of tea...
Joined
·
2,277 Posts
Hey, this would be great. I live in Brum and could really do with another games club.

on a side note, have you thought about advertising this at the UK Games expo in Brum next month? You could really get some interest at the expo (i have started a thread in the tournaments section on here if you want more info)

If you wanted an help with gaming arena give me a shout.

Rev
 

·
Registered
Joined
·
1,825 Posts
Be nice to have more info on what this is all about, what's going to go on there etc, this is very vague
Well, they are in the planning stages and looking for input. Seems they would take input from gamers and hobbyists to determine the details. In fact, the OP says just that. They want the survey results to dictate how they cater to customers. I love the idea of putting the customer's wants first when designing and developing a gaming arena. If they get results that suggest the majority want 40K battles, I imagine they'll go that way, providing appropriately themed tables and terrain. "Vague" is good when starting out and looking for feedback.
 

·
Registered
Joined
·
8 Posts
Discussion Starter #5
Thank you all for the interest and support. We are planning to cater for both fantasy and sci-fi players. Some of these boards will also have some cross-over into the other genre (say, if you wanted to fight a 40,000 battle on a board representing a feudal world) but to also make each board unique rather than rows of generic green boards with mismatched terrain. Thank you for the information Reverend; if I can push the business plan forward it might be possible to launch at the UK Games expo.
 

·
Registered
Joined
·
591 Posts
Strippers, lots of strippers, nothing says customer service like strippers(only hot ones):victory:
 

·
Drinker of tea...
Joined
·
2,277 Posts
Strippers, lots of strippers, nothing says customer service like strippers(only hot ones):victory:
In 40k cos-play outfits, that would certainly bring in the punters :victory:

Depending on how big you are planning to make the place you could base it on Warhammer world; lots of game boards and a refreshments area.

Putting refreshments on sale wouldn't cost too much, the tuck shop I run in my office made £500 profit last year, and that was just from me buying the stuff at the pound shop and selling it 5 or 10p less than the shop across the road (100 staff in the office to give you an idea of the market audience).

As long as you feed the profit back into the business you won't have to pay any tax...

Anyway, like I said, if you need some help give me a shout, I have quite a bit of experience in organising events and things.

Rev
 

·
Banned
Joined
·
351 Posts
I really don't wanna see strippers dressed as space marines, ogryns and ratlings thanks.

Gimme strippers dressed as German panzer captains thank you, with some strippers in French napoleonic uniforms.. skimpy ones
 

·
Drinker of tea...
Joined
·
2,277 Posts
I really don't wanna see strippers dressed as space marines, ogryns and ratlings thanks.

Gimme strippers dressed as German panzer captains thank you, with some strippers in French napoleonic uniforms.. skimpy ones
I was thinking more Sisters of Battle :spiteful: But I bet Max would like them too :)
 

·
I Piss in your Cheerios
Joined
·
7,370 Posts
My main interest/concern would be in having the tables mutable. While unique and interesting tables are fantastic, they are...less than ideal...for any competitive events, and these would naturally be a great way to fill the hall and turn a nice weekend's profit. As a result, I think it'd be important to have the facility to make all the tables as close to identical as can realistically be expected for whatever quantity of board that is.

Having the capacity to move them to create larger boards, for showpieces and Apocalypse games would also be fantastic, player choice is a driving factor for everyone.
 

·
Registered
Joined
·
228 Posts
if i were in your area i'd like to see a place with nice terrain. sweet terrain makes games more fun for me. my local game store is small and has a limited selection of terrain and most of it isn't painted. i don't think the owner makes enough to put the serious amounts required into getting nice terrain. you'll have to be careful though, not all people are careful with things that aren't theirs. make sure you have enough space to properly store it, make sure you label the areas so you don't have terrain all jumbled up anywhere they can find to put it. this will help keep it neat and orderly.

i'll also second selling snacks and such, my local only sells sodas and while nice, it'd be better if he sold snacks. he'd probably make a small fortune off peanut M&Ms from myself alone.

also, get starter boxes for games so that newcomers can try them out ie island of blood, black reach, warmachine starter etc. have them painted so the newbies can see how cool everything looks.

a designated area for people to paint would also be nice, buy a couple of tall floor lamps for better light in that area.

get some really nicely painted minis and put them in a display case, this will also help with the lookers, you could let regular patrons store extremely well painted minis in the case so you didn't have to buy and paint them yourself.

well those are my thoughts on the perfect game store. hope that helps.
 

·
Banned
Joined
·
351 Posts
I also would like to know about the local gaming interests, is it just 40k and fantasy?, is there known to be a adequate historical gaming scene (and I don't mean flames of war, that's not historical).

How open are the people who may attend to other systems?
Will it be a mostly competetive scene?
What would be some basic rules? (i don't want to come and play against grey plastic or poorly done models, a set skill level system would be nice so people are put against equals in all things)
What's the area considered like? Easy to get to? Quiet area? Shops local to? Public toilets near or in venue?

I know that's part of what this is for, but if its being set up by gamers for gamers there should be a good idea already, if its not being set up by gamers my interest plumets to nil (gw is already staffed by people with no interest in the product)
 

·
Rattlehead
Joined
·
6,741 Posts
Only certain skill levels allowed in is both hard to enforce, and a bad concept. If some guy has an international tournament-winning list, gloats when he wins and gets moody when he loses, it's your fault if you play against him. It'd be a lot easier, and better, to allow any skill level to turn up, but perhaps have various sections - the problem that comes in is 'how do you define a skilled player?'

Midnight
 

·
I Piss in your Cheerios
Joined
·
7,370 Posts
"The World War Two Miniatures Game" isn't historical? Oooookay...

Vanquisher, as I'm sure you've noticed, nobody force you to play with anyone else, nor they with you. If you turn up out of the blue and no-one there has a fully painted army/wants to play against Forge World units/thinks taking 2 Voxes in one squad makes sense with no special weapons to make the good orders usable, then simply wait for someone else to play. I think everyone wins in that scenario.

As for your last bogus claim...Since GW employees are compelled to have armies in each of the systems, if they WERE disinterested, then I'd think that fair enough, since no-one likes to be FORCED to have a hobby...
 

·
Banned
Joined
·
351 Posts
It isn't hard to implement skill levels, we manage it down here easy enough by having a experienced club member track there progress, both in how much they paint/quality of paint, and how they progress in games, how much they learn, how they implement what they learn etc etc, and communicating to the other club runners on this persons progress to better help them improve

This easily avoids putting new players against experienced players (until ready) who may scare them off from the game, or an over competetive player who runs the risk of being a waac jerk

I did not say "ww2 miniatures game not historical", I suggest ellesar that if you have troubles reading forum posts and quoting what is said accurately you avoid using them, and since you have blown the rest of what I said into your fantasy realm of just being silly I will not continue to communicate with you

If our club down here can handle this, any club can.

Also good quality boards is very important, as is ALLOT of good quality diverse terrain (this is not cheap so any club must be extremely serious about commiting)
 

·
I Piss in your Cheerios
Joined
·
7,370 Posts
Yes you did, that is Flames of War's tagline.

Also, 'mate', if you can't type people's names correctly, I suggest you refrain from doing it.

Easy way for a club to avoid one of their buddies being a WAAC jerk? Don't have such people in your club...Nobody likes cheaters after all, it's a simple matter to prevent them getting games.

Also, I'd say more that you talk AT people, really...
 
1 - 20 of 75 Posts
Top