I am Alpharius.
Also just heard back from customer service and they are sending me a replacement as well. Whilst they might occasionally cheap out on quality, at least the level of customer service remains top notch.
Meh, nevermind, its gone back to how it was before (no download) though i still have Titanicus in my Downloads section, it does say "Download not available" though... and there was me thinking they were going to something amazing, hahawell well, site is up, quick look at my orders, and seems im getting a free ebook of Fury of The God Machines, if this is true then that is awesome, and i hope they do this for every Limited Edition they release going forward
Then again, if its a cock up and i only end up with an Ebook, i shall be a wee pit pissed lol
We are certainly considering bringing back the print on demand service at some point but we have no firm plans for this at the moment. For the Direct Exclusives we are not sure about this but I'll pass on your request.
We have no current plans to re-print the older Space Marine Battles books in hardback but again, I will pass on your request.
We don't normally reprint books in premium formats, whether it is the hardback 40k novels or the premium paperback Heresy novels as we have found in the past that they are not that popular after the initial run unfortunately.