Today I called GW customer service for the first time ever for a small problem with my chaos battleforce and it was such an awesome experience! I got to speak with an actual English-speaking human being who was knowledgeable about the product and helped me out quickly and efficiently. We even had a small chat about our chaos armies as he was just beginning one as well. I know I've bitched about GW in the past, and a lot of times when I visit a GW store the employees can be a hassle but this made up for a lot of that, really great customer service program. At least they do something right.