I am planning on making some purchases from FW for the first time and have been hearing how awful the condition you receive models in and how it is an overall nightmare. I am now hesitant to continue and drop a chuck of change if I'm just going to receive mashed up models. Can anyone tell me other wise? I have heard customer service is great and good at replacing things, but still kind of put off. Also once I receive the models is their any prep work before building them? I know people used to say soaking them in soap in water over night? Is that still the case? Thanks for any tips all!