At least there are GWS locations, if WotC are going to make the claim "World leader in Hobby Games" they might want to look a bit further beyond the US border, as GW does.Well, I obviously can't speak for Australia, but I know that I can find about a million places to play WotC games around where I live in the states. And you're right, there are no WotC stores, but that's why we have independent retailers. And from the horror stories I've heard about GWS locations, I think i'm just as well avoiding the 6 of them that are established in my city.
But that is the whole point of all of the things I have bought from my $500,000 home through my $75,000 Subaru to my $3000 worth of Advanced Squad Leader games to my 20c potato peeler the only stuff I own I KNOW I can go tomorrow to the shop where I bought it and talk to the guy who sold it to me and ask him about the product how best to use it, what I should buy next and what the next get together HE is organising as part of the company policy and sit around and talk shit for 3 hours with him, is the $1k worth of stuff I bought from Games Workshop.When i'm talking about support, i'm talking about support for the games. That's what players really need, not a brick and mortar.
I only found out Wizards of the Coast even existed upon working out what WotC stood for in this thread, never realising that they have 1000's of mine and my kids' money.