Join Date: Jul 2009
Location: Nottingham, England
The reason GW stopped their bits department was not to be dicks, but because the picking floor was a massive use of limited space, a huge number of staff were needed to pick orders and it simply wasn't financially viable at the time. The space taken up by the picking floor now houses 8 plastic casting machines that can each cast hundreds of sprues a day.
Whilst I would love to see a bits department come back in, spare a moments thought for how it would work. You couldn't feasibly do what the small bits companies do and break open boxes, unless it was a VERY select part of the range. All the bits would need to be individually catalogued and a computer system set up for pickers. Every order would need hand picking, which means a LOT of staff. Don't forget, GW caters to the entire world. And if this was set up on each continent, then that's a picking floor and more staff too. The financial benefit would unlikely outweigh the financial cost.
Whilst I disagree with closing down bits sellers, if people are buying stuff through a GW account then they have the right to say "we won't supply to you if that's what you do". That's how businesses work I'm afraid.
If they've worked out a way to sell bits again properly, then marvellous. I doubt it though.
Maybe, just maybe, they are trying to close down GW accounts doing bits selling because they want to set up official bits sellers themselves? Accounts *specifically* designed for that purpose?