Originally Posted by the.alleycat.uk
I just want to add to the BitsnKits positivity. I've placed a bunch of orders and all have been as described, accurate etc. One did take a while but no biggie, could easily have been the post.
I do agree that I wish their stock would update more often but i'd imagine that it's difficult business to balance.
THANKS FOR THE POSITIVES GUYS !
Im sure i have mentioned this before but simply due to the nature of the beast it is impossible to be instock of every item in the amounts people want all of the time, almost every bit listed on our site starts life in kit form and to keep our prices reasonable we need to sell the vast majority of bits from any given kit to be able to restock and turn a profit.
So for example if someone asks for 10 terminator assault cannons, i would need to order 10 terminator boxes,great i have sold the assault cannons which has paid for 1 box of terminators, i still need to sell enough parts to cover the cost of the other 9 boxes and running costs and thats before we talk about profit.
Another scenario is that some buyers will wipe us out,using deffkoptas as a recent example, we listed 4 black reach boxes worth of stock(about half our monthly sales) which equates to 12 koptas at the start of October and one buyer bought all 12 in one order on the day of listing, so we are left with no stock until our next order arrives and the amount of stock will depend on how much of the rest of the black reach items have sold, so if we are left with loads of rules,ork nobs,boyz,warboss,marines etc then we may not restock for a longer period ,because if we didn't our cash flow would dry up and we would go out of business.
Dont get me wrong we do get it wrong sometimes, it takes alot of time effort and energy to keep track of almost 6000 different bitz and an ever expanding range from multiple suppliers,we are at the mercy of the postal system and our main supplier like's to move the goal posts and hates what we do.
But we love what we do, we work long hours trying desperately to make sure you get bits in a timely fashion and that your order is correct and accurately picked,but sometimes items are mismolded or simply missing from the sprue,blister or package or never arrived at all and some times we simply press a number 2 when we should have pressed number 1 and sometimes we pick a head when we should have picked a shoulder pad....but we are mostly human.
thank you for the feedback guys and dont forget you can pm me via heresy messages if you want to know more or have any questions
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