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Forum: Technical Help   01-19-18, 02:07 PM
Replies: 32
Views: 2,248
Posted By admin
Maybe, but it was going on before we added the...

Maybe, but it was going on before we added the current forum layout. Part of the reason we did so was that it was thought to be a more direct solution then continuing to trouble shoot. Clean slate...
Forum: Technical Help   01-18-18, 03:06 PM
Replies: 32
Views: 2,248
Posted By admin
I don't think so. Each time we apply our "quick...

I don't think so. Each time we apply our "quick fix", we aren't re-uploading anything. All we are doing is turning off and on the sheet. It's still present, but stops loading.

Kevin
Forum: Technical Help   01-17-18, 03:48 PM
Replies: 32
Views: 2,248
Posted By admin
I'm running this issue up the chain in hopes for...

I'm running this issue up the chain in hopes for some special attention paid to it. Also going to look into finding a way to speed up reaction time for fixes on this in the mean time

Kevin
Forum: Technical Help   12-04-17, 03:30 PM
Replies: 32
Views: 2,248
Posted By admin
The site appears to be normal for me: ...

The site appears to be normal for me:

https://s3.amazonaws.com/uploads.hipchat.com/85145/4713892/iglNuYTHtnbQPO6/upload.png

When this happens, do you clear your cache/cookies and refresh yet...
Forum: Technical Help   11-22-17, 02:54 PM
Replies: 32
Views: 2,248
Posted By admin
Has anyone else experienced this recently? I...

Has anyone else experienced this recently? I can't seem to get it to occur on my end.

Fergus
Forum: Technical Help   10-24-17, 07:27 PM
Replies: 32
Views: 2,248
Posted By admin
We'll update you guys the second we know more. ...

We'll update you guys the second we know more.

Niall
Forum: Technical Help   10-24-17, 02:39 PM
Replies: 32
Views: 2,248
Posted By admin
http://www.reactiongifs.com/r/2013/09/sad.gif ...

http://www.reactiongifs.com/r/2013/09/sad.gif

Reopening the old ticket on this guys. At least we're starting from a point where a lot of the underlying research has already been done

Case...
Forum: Technical Help   10-24-17, 02:02 PM
Replies: 32
Views: 2,248
Posted By admin
Hey guys, Sorry about the delay. I've run a...

Hey guys,

Sorry about the delay. I've run a temporary fix, we're looking into a long term solution as of now. Please keep us posted if you run into this issue again.

Fergus
Forum: Technical Help   10-23-17, 02:13 PM
Replies: 32
Views: 2,248
Posted By admin
Fingers crossed that the days of the regular...

Fingers crossed that the days of the regular white outs don't return. Seeing the last confirmed report of this happening to be a month ago, and before that I'm not seeing anything reported in this...
Forum: Technical Help   10-20-17, 02:35 PM
Replies: 32
Views: 2,248
Posted By admin
Hey, Thanks for bringing this to our...

Hey,

Thanks for bringing this to our attention. If this recurs could you provide a link to the page in question. I was unable to replicate the issue in Chrome, Windows 10.

Fergus
Forum: Technical Help   10-11-17, 05:40 PM
Replies: 6
Views: 446
Posted By admin
You can choose what you would like to do in terms...

You can choose what you would like to do in terms of switching over to another hosting site - just be cautious and mindful that it may only be a matter of time til they follow suit (to what...
Forum: Technical Help   10-10-17, 02:59 PM
Replies: 6
Views: 446
Posted By admin
Hey, What way did you upload your image? I...

Hey,

What way did you upload your image? I used the paperclip in the "go advanced" screen, and it seems to be working fine.

Niall

959987441
Forum: Technical Help   09-27-17, 02:15 PM
Replies: 5
Views: 635
Posted By admin
Hey guys, A fix was implemented this...

Hey guys,

A fix was implemented this morning that fixed this issue. Let us know if you notice it again.

Niall
Forum: Vendor Deals   06-27-17, 04:15 PM
Replies: 0
  Sticky: Vendor Rules
Views: 733
Posted By admin
Vendor Rules

1. Any and all commercial posting on the forum requires vendor credentials to do so. This includes: A business name Usernames, business information in your Signatures and or Avatars,...
Forum: Technical Help   03-14-17, 02:31 PM
Replies: 1
Views: 269
Posted By admin
If you hover your cursor over the "tools" button...

If you hover your cursor over the "tools" button on the top of the page you should see "my armies" in the drop down menu. If you click that, it'll bring you to the page to start your army.

Niall
Forum: Technical Help   03-02-17, 05:51 PM
Replies: 14
  Sticky: Gallery Guide
Views: 4,315
Posted By admin
I couldn't fix your photos from my end, but I was...

I couldn't fix your photos from my end, but I was able to delete them from my end.

I've had some success with this site to resize overly large images: Free Online Picture Resizer - Crop and Resize...
Forum: Technical Help   03-01-17, 04:19 PM
Replies: 3
Views: 352
Posted By admin
Could be a delay in the database resyncing,...

Could be a delay in the database resyncing, darkreever did they show as moderated to you by chance?

Kyle
Forum: Technical Help   03-01-17, 03:14 PM
Replies: 7
Views: 352
Posted By admin
are you using the Chrome on the tablet or the...

are you using the Chrome on the tablet or the default Samsung browser? I'm wondering if the browser affects the spell checker.

Lee
Forum: Technical Help   02-28-17, 04:46 PM
Replies: 7
Views: 352
Posted By admin
Can you double check what language your phone is...

Can you double check what language your phone is set to? Settings>Language and Keyboard

I don't have access to the same phone you have, only a Galaxy 5 so the directions might not be exact, but...
Forum: Technical Help   02-27-17, 03:59 PM
Replies: 7
Views: 352
Posted By admin
First thing I would recommend trying to clearing...

First thing I would recommend trying to clearing out cookies. Spell check is controlled by your browser, so that would be the best place to start.

If that doesn't help, can you tell me what...
Forum: Technical Help   01-16-17, 05:58 PM
Replies: 1
Views: 596
Posted By admin
Hey there We don't delete accounts, or...

Hey there

We don't delete accounts, or content. We can deactivate your account, and remove the username and email associated with it. Let us know if this is alright with you.

Dayle
Forum: Forum Announcements   11-30-16, 08:06 PM
Replies: 1
Views: 481
Posted By admin
Firefox Reporting Browser Vulnerability

Hey team, specifically firefox users.

We just came across this and thought you all would like to know https://www.wordfence.com/blog/2016/11/emergency-bulletin-firefox-0-day-wild/ There is a 0-day...
Forum: Technical Help   11-10-16, 04:01 PM
Replies: 14
Views: 1,104
Posted By admin
Hey there Please send us a PM with your old...

Hey there

Please send us a PM with your old email address. We'll need to verify it for security purposes. Include your original username as well please to keep all the information together :)...
Forum: Technical Help   10-27-16, 04:18 PM
Replies: 351
Views: 17,628
Posted By admin
Your monitor resolution both does and doesn't...

Your monitor resolution both does and doesn't have something to do with it. It's the sidebar on the page that appears to be misbehaving, not scaling when you zoom in. If you set your resolution to...
Forum: Technical Help   10-26-16, 02:39 PM
Replies: 351
Views: 17,628
Posted By admin
Is it showing correctly for you now? Kyle

Is it showing correctly for you now?

Kyle
Forum: Technical Help   10-25-16, 03:18 PM
Replies: 351
Views: 17,628
Posted By admin
Hey there, I am unable to replicate this...

Hey there,

I am unable to replicate this issue using chrome or FF.
What browser version are you using?
Can you try clearing your cache and cookies from your browser?

Do you find that this...
Forum: Technical Help   10-11-16, 03:06 PM
Replies: 7
Views: 737
Posted By admin
One of the techs found the upload plugin had...

One of the techs found the upload plugin had reset to a previous, no longer functioning, setting. Was a quick fix once they saw it.

Kevin
Forum: Technical Help   10-09-16, 02:44 AM
Replies: 7
Views: 737
Posted By admin
On the iPhone - are you getting any error...

On the iPhone - are you getting any error messages? Are you on the full desktop version, or the mobile version?

For the 'Invalid Picture Format', where are you seeing this error? Are you uploading...
Forum: Technical Help   10-06-16, 06:59 PM
Replies: 351
Views: 17,628
Posted By admin
Getting the same error as well. Could be that...

Getting the same error as well. Could be that something was flipped off while the techs were working on the Whiteness Problem, could be unrelated. Either way, need to investigate.

Case #2243940...
Forum: Technical Help   10-05-16, 03:08 PM
Replies: 14
Views: 1,104
Posted By admin
I see that your account has been sorted out. ...

I see that your account has been sorted out.
Is there anything else we can assist with?

Richard.
Forum: Technical Help   10-04-16, 06:03 PM
Replies: 351
Views: 17,628
Posted By admin
Has it turn white since the weekend? we had...

Has it turn white since the weekend? we had someone working on the css script for this.

Lee
Forum: New Member Introductions   10-03-16, 01:36 PM
Replies: 7
Views: 2,231
Posted By admin
Hey there, I have sent you a password...

Hey there,

I have sent you a password reminder and once you log in it will ask you to reset your password.

Let me know if you have any issues :)

~ Glenda
Forum: Technical Help   09-08-16, 07:12 PM
Replies: 3
Views: 366
Posted By admin
Hey there Looks like there a slight conflict...

Hey there

Looks like there a slight conflict in the backend. Tech will get a fix up here soon for this. Hang tight.

Dayle
Forum: Technical Help   09-07-16, 05:44 PM
Replies: 351
Views: 17,628
Posted By admin
Hey there That may just be some rogue cookie...

Hey there

That may just be some rogue cookie on your Safari - Have you tried clearing the browser data?

Dayle
Forum: Technical Help   08-31-16, 05:21 PM
Replies: 3
Views: 466
Posted By admin
hey there, from looking in the section and...

hey there,

from looking in the section and your pending posts, i think you should take a look at this and make sure you are following the guidelines exactly.
...
Forum: Technical Help   08-30-16, 02:56 PM
Replies: 351
Views: 17,628
Posted By admin
yeah we fixed it. glad everything is all back to...

yeah we fixed it. glad everything is all back to war and glory. cheers all!

~Shane
Forum: Technical Help   08-29-16, 02:48 PM
Replies: 351
Views: 17,628
Posted By admin
Hey guys, I have set a fix for this. I...

Hey guys,

I have set a fix for this.
I can see everything is back to normal on my end.

How is it on everyone else's?

This will happen from time to time unfortunately, we are currently...
Forum: Technical Help   08-25-16, 04:06 PM
Replies: 351
Views: 17,628
Posted By admin
hey all, Ive escalated this for a fix....

hey all,

Ive escalated this for a fix. thanks for letting me know. we will get this fixed soon.

Case# 2183267

~Shane
Forum: Technical Help   08-24-16, 05:35 PM
Replies: 351
Views: 17,628
Posted By admin
Hey guys, Can you provide me with an image...

Hey guys,

Can you provide me with an image of the white layout?
(If it exists in this thread, please provide me with the Post#)

I will have this looked into. I'm not certain why this is...
Forum: Technical Help   08-23-16, 08:08 PM
Replies: 351
Views: 17,628
Posted By admin
Sorry for this. I've sent in a bugs report asking...

Sorry for this. I've sent in a bugs report asking why it keeps happening and the techs couldn't find anything out of place comparing to our other sites. my guess is that it's the custom features that...
Forum: Technical Help   08-12-16, 03:02 PM
Replies: 351
Views: 17,628
Posted By admin
Fixed :) Danniella

Fixed :)

Danniella
Forum: Technical Help   08-02-16, 05:55 PM
Replies: 351
Views: 17,628
Posted By admin
It's back! Sorry for the wait. Lee

It's back!

Sorry for the wait.

Lee
Forum: Technical Help   07-19-16, 02:42 PM
Replies: 14
Views: 1,104
Posted By admin
Responded to your PM. Dayle

Responded to your PM.

Dayle
Forum: Technical Help   07-18-16, 03:01 PM
Replies: 14
Views: 1,104
Posted By admin
What is the name of your old user account? If you...

What is the name of your old user account? If you can send me your old username and email I can help you log back into that account.

Thank you :)

~ Glenda
Forum: Technical Help   07-04-16, 05:57 PM
Replies: 351
Views: 17,628
Posted By admin
Oh, It was a weird little bug. it happens...

Oh,

It was a weird little bug. it happens sometimes with irregular characters. for me, id chop it up as weird teknomancer sorcery. I sent it to our tech shamans and they did some ritual, and made...
Forum: Technical Help   07-04-16, 05:30 PM
Replies: 351
Views: 17,628
Posted By admin
hey all, Glad everything is back to normal...

hey all,

Glad everything is back to normal here. if you need anything, let us know.

~Shane
Forum: Technical Help   06-16-16, 06:07 PM
Replies: 351
Views: 17,628
Posted By admin
Thank you for the screenshot. I know this is...

Thank you for the screenshot. I know this is annoying, but at least I can pass this along to the tech guys.

Temporary fix has been applied.

Kevin
Forum: Technical Help   06-13-16, 08:26 PM
Replies: 351
Views: 17,628
Posted By admin
If this happens again, please grab screenshot and...

If this happens again, please grab screenshot and post here. Need more details to try and confirm the cause, since things have changed since the upgrade.

Kevin
Forum: Technical Help   06-08-16, 02:59 PM
Replies: 351
Views: 17,628
Posted By admin
My bet is that it's connected to the White Page...

My bet is that it's connected to the White Page error, but the faded drop menus seems like a different issue so I'll send in a fresh ticket for that.

Case #2002013...
Forum: Technical Help   06-07-16, 04:37 PM
Replies: 351
Views: 17,628
Posted By admin
The recent site upgrade was supposed to fix this....

The recent site upgrade was supposed to fix this. Sending in a fresh ticket to have tech take a new crack at a permanent solution.

Case #2000577...
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