Last year I decided to bite the bullet and plough some of my hard earned cash into what I hoped would be an investment that would not only protect my models but allow me to pack up my entire army into the smallest available space. I did a lot of homework! Having used my own home made solutions, and having tried systems like GW's and KR Multicase already I finally decided to give Battlefoam a go.
This was no quick and easy decision, I am sure many of you will be aware of the cost of Battlefoam, but once committed I threw myself into designing my own trays.
In the interests of impartiality I have to say that the experience was a rather bitter-sweet affair. The initial ordering was easy...I wanted a PACK1520 (at the point I ordered, the 1520XL wasn't yet available).
The actual tray design took me a good month or so. I didn't want any of the 'off the peg' trays so everything had to be planned to maximise the available space.
The website has a 'Custom tray creator'
which I found useful for the rank and file Marines but is limited as it uses fixed geometrical shapes and won't allow you to specify your own bespoke sizes. This meant a lot of messing around and overlapping shapes to create the sizes I wanted.
There are also templates for common vehicles and large creatures but I think they waste space so decided to make my own. I actually went the extra mile. I traced all my vehicle's and unique models as carefully as possible then created card cut-outs of the tracings and dropped them over my models to make sure the fit was perfect.
I kept the cut-out shapes and used them to arrange my models on a blank piece of paper which I then photographed.
Once I had collected together all the information it became very apparent that the 1520, big as it was (22" of foam trays) just wasn't going to house all my kit. I made the decision to buy an additional PACK720 which would give me an extra 12" of vertical space. At this point I sent everything off and waited for confirmation...and waited...and waited.
Battlefoams biggest problem from my point of view is their speed of customer contact. It took several cajoling emails to elicit a response from them but eventually the ball got rolling. From this point it took 2 months for the order to be completed, but I was is no hurry, I would rather wait and have the product made correctly than rushed.
There were occasions where I had to email them information, and again the same deathly slow response times following several promptings! The last thing anyone not in the US should also consider is how much import tax you will be liable for. I ended paying an extra £40 in tax!
Anyway, both bags arrived mid-November and I eagerly unpacked them. The wait was definitely worth it. The bags are tough and sturdy, good quality through and through with no collapse.
The foam trays are equally of impressive quality and all my work paid off with perfect fits for my models. Plenty of storage for books and paper and on the 720, dice! Stitching is top notch and the handles are comfortable. The Handle on the 1520 is not as good as that on the 720, but the new 1520XL has the same handle as the 720 so no problems there.
As far as I am aware the PACK1520 has now been superseded by the PACK1520XL swapping the 2 level design and carry straps for a single compartment and trolley. The 720 remains as it is. The following photo's show both the cases in all their glory!
So to summarise...
Excellent quality, top notch product.
Expensive and slowwwww customer service!
I hope this has been informative!!!