a freind bought a screeming skull catapult, opend it whilst in the gamming room, found a part missing (one of the vultures i think, or something minor) and got a replacement instantly. and he kept the one he had bought.
and when my copy of the 40k rule baook arived, and the pages had been stuck together and some pages were either in wonky or still had bits hanging off it, i got an instant replacement.
another freind (well, he works at the store, but he is cool) ordered 3 treemen, one had a head missing, so they sent 3 more, one of which also had a head missing. so he got another 3. although that was mail order being retarded.
humm, true. This is yet again proof the Orks are smarter the Elves.