Incomplete boxes - Wargaming Forum and Wargamer Forums
General Warhammer This is the place to talk about everything related to Warhammer Fantasy.

 
LinkBack Thread Tools Display Modes
post #1 of 6 (permalink) Old 06-05-09, 05:58 PM Thread Starter
Senior Member
 
Calamari's Avatar
Calamari's Flag is: United Kingdom
 
Join Date: Feb 2009
Posts: 1,118
Reputation: 1
Default Incomplete boxes

I bought a box of Dwarf Warriors today and I can only make 15 models out of it when there is supposed to be 16. I had already built the 15 before I realised that there was a mistake. Will GW give me an exchange even though they're built?

EDIT: Panic over, I found that sneaky stuntie, hiding in my laundry basket, how the hell did it get there?

Still, out of interest how good are GW when it comes to refunds and exchanges?

Follow mine and Jam's 40K delusions at:

crucible-of-fate.blogspot.co.uk

Last edited by Calamari; 06-05-09 at 06:12 PM.
Calamari is offline  
Sponsored Links
Advertisement
 
post #2 of 6 (permalink) Old 06-07-09, 09:34 PM
Senior Member
 
karlhunt's Avatar
karlhunt's Flag is: USA
 
Join Date: Mar 2009
Location: Dover, DE USA
Posts: 386
Reputation: 1
Default

They are actually really good about it. I got a predatpr model for my space mariens and it arrived without the turret sprue. I called them up and they sent a replacement right away. Arrived in about 3 days

C'mon, Click my Daemon. You know you want to.
karlhunt is offline  
post #3 of 6 (permalink) Old 06-08-09, 12:26 PM
Senior Member
 
Dafistofmork's Avatar
Dafistofmork's Flag is: United Kingdom
 
Join Date: Jan 2009
Location: Macclesfield
Posts: 992
Reputation: 1
Default

a freind bought a screeming skull catapult, opend it whilst in the gamming room, found a part missing (one of the vultures i think, or something minor) and got a replacement instantly. and he kept the one he had bought.
and when my copy of the 40k rule baook arived, and the pages had been stuck together and some pages were either in wonky or still had bits hanging off it, i got an instant replacement.
another freind (well, he works at the store, but he is cool) ordered 3 treemen, one had a head missing, so they sent 3 more, one of which also had a head missing. so he got another 3. although that was mail order being retarded.

humm, true. This is yet again proof the Orks are smarter the Elves.-Micklez
Dafistofmork is offline  
 
post #4 of 6 (permalink) Old 06-08-09, 12:32 PM
Senior Member
 
PowerEncarnate's Avatar
PowerEncarnate's Flag is: USA
 
Join Date: Apr 2009
Location: ga
Posts: 128
Reputation: 1
Default

Quote:
Originally Posted by Dafistofmork View Post
when my copy of the 40k rule baook arived, and the pages had been stuck together and some pages were either in wonky or still had bits hanging off it, i got an instant replacement.
something similar happened with my chaos marine codex. it had pages coming out if the binding and GW sent a replacement book and told me to keep the old one so mow i have 2 codexes


All hail the Great Changer. May his arcane wisdom guide us to victory.
PowerEncarnate is offline  
post #5 of 6 (permalink) Old 06-08-09, 02:16 PM
Executive Nitpicker
 
Galahad's Avatar
Galahad's Flag is: USA
 
Join Date: Dec 2006
Location: Tacoma, WA
Posts: 8,276
Reputation: 15
Default

Any time I'm missing anything, and I do mean anything from a model kit, no matter whether I got it at a GW sotre or an online discount site, I call their hotline (1800-394-GAME in the US), explain that I'm missing a part from which sprue, and they mail me off an entire new sprue at no charge, no questions asked (though they often ask for the batch number from the box, but if you haven;t got it they usually understand)

I've done this a couple of times, and there's never been a problem. I've even gotten whole models sent to me (once when I complained that my old school LRC was badly warped and mismoulded, and once when I complained about ignorant salespeople who sold me a basalisk and promised it had all the chimera parts)

GW's customewr service hotline is *always* fantastic

-=============]xxxxo Galahad oxxxx[=============-
Check out the Heresy Combat Calculator -- MathHammer Made Easy!



Codex: Angels Errant. Read it, please.
Heresy Forum Rules -- Read them, damnit!
Reporting: When/How/Why -- Read that too!
"...remember the Golden Rule: Chill out, they're only plastic spacemen!" -Brother Jazzman
"Galahad is 100% correct in his explanation. Anyone who says otherwise to [him] is vastly mistaken." -The Wraithlord
"You know what? Fuck DC comics." -Robert Downey Junior



Galahad is offline  
post #6 of 6 (permalink) Old 06-28-09, 02:25 AM
Junior Member
 
fastchocolatesurprise's Avatar
fastchocolatesurprise's Flag is: USA
 
Join Date: Jun 2009
Posts: 7
Reputation: 1
Default

GW customer service has been great the two times I had to use it. Both times they simply sent me replacements without any problems. They sent me whole box of glade riders despite the fact that I was simply missing some odd bits (I want to say a couple of heads and tails sprues, been a while though) the end result was I ended up with 4 or 5 free riders.
fastchocolatesurprise is offline  
Reply

  Lower Navigation
Go Back   Wargaming Forum and Wargamer Forums > Warhammer Fantasy Battles & Age of Sigmar > General Warhammer

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Wargaming Forum and Wargamer Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome