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post #1 of 24 (permalink) Old 07-30-12, 06:14 AM Thread Starter
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Default something nice about GW

i give GW a lot of shit. i am not a fan of the codex creep, the imbalances, or some of their obviously exploitative business practices. that said, they aren't terrible in regards to customer support.

i have a ork warbike mob that i bought two moves and about three years ago. i started putting them together and discovered that they were missing a sprue. i don't know if it was missing when i bought it or if i lost it, but i contacted GW and completely explained the above and asked if i could buy the missing sprue.

not only are they replacing the sprue for free, but they are shipping it free of charge to south korea.

so like i said, i give these guys a lot of shit and i figured i owed them one for doing this. it was unexpected and..... well, very good of them.

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post #2 of 24 (permalink) Old 07-30-12, 06:27 AM
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I had something like this ... When the new BA codex came out and they revamped the Baal Preds I ordered 3 from my dealer. I got them and started putting them together and noticed that the rear hatch was all goofed up. I contacted them and they said that they were aware of the problem. Instead of just sending me new rear doors they sent me 3 brand new Rhinos still in the box. I used the doors anyways but got 3 free Rhinos. Great customer service has never been a problem with them I hear.
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post #3 of 24 (permalink) Old 07-30-12, 07:23 AM
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Yeah.
Years ago, I bought a Hellhound when it was first released.
I got it home and discovered that one half of one of the metal fuel tanks was missing.
I took it back to Games Workshop in Altrincham and they let me keep the original kit and gave me a replacement.
So I now had a Hellhound and a Chimera...

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post #4 of 24 (permalink) Old 07-30-12, 10:01 AM
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I've run into a few things like this in the past year: a hill kit that was two of the same piece, a Chaos Marine Battleforce that was missing the entire champion/special weapon sprue and a couple of miscast Sisters (blobs for hands or feet, or just plain missing feet) and GW replaced them no problem.
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post #5 of 24 (permalink) Old 07-30-12, 10:14 AM
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For all their idiocy in other ways, this is one that makes them stand out above many other retail companies.
I also have experienced this.

I needed a few Dreadnought bases for some conversions i was doing and went into GW to buy them. Unfortunately they had none left so the guy behind the counter simply gave me 3 from the stores own display reserved stock, and one of his own.

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post #6 of 24 (permalink) Old 07-30-12, 10:24 AM
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i chased a red shirt around a store whipping him with a red measuring stick and he loved it, seriously next time your in your local store, pick up a red measuring stick and whip the closest employee and shout " squeal squiggy".
I know its not exactly customer service as i wasnt buying anything at the time, but it was fun all the same



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post #7 of 24 (permalink) Old 07-30-12, 10:26 AM
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Quote:
Originally Posted by bitsandkits View Post
i chased a red shirt around a store whipping him with a red measuring stick and he loved it, seriously next time your in your local store, pick up a red measuring stick and whip the closest employee and shout " squeal squiggy".
I know its not exactly customer service as i wasnt buying anything at the time, but it was fun all the same
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post #8 of 24 (permalink) Old 07-30-12, 10:30 AM
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They ar great like that, FW is too, I was missing oe of the body peices to my tomb stalker and the replaced it for free, they also have a great return policy, you don't even need to take it back to the store that you got it from and sometimes you don't even need a receipt

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post #9 of 24 (permalink) Old 07-30-12, 11:18 AM
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I ended up with 3 Thunderwolf lords. The first had a ruined head, so they sent me another, which had a ruined head, so they sent me a third which was all good. The two with ruined heads I just replaced with spare plastic ones from the two cavelry boxes I brought so essentially I got two wolves free
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post #10 of 24 (permalink) Old 07-31-12, 03:06 AM
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I had issues with my finecast Bloodthirster ended up going through something like 6 sets of wings to find an acceptable one, counting the three they sent me and the three they went through. They had to green stuff one for me then sent it out! One of the guys at GW green stuffed the wing for me!

I have no complaints about their customer service those guys deserve a raise, having to put up with what their company does and listen to us.
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