Someone said Microsoft and Apple don't have forums? They in fact do. You can get to Apple forums via support and Microsoft has always had Technet.
My only complaint is the prices of digital codex. They should have really passed off the money they save from printing.
Tech support forums are not the same as the kind of fan forums people want GW to have.
Also, the digital codexes include the cost of the continued support (IT for the server, cost of server upkeep, the free updates they do instead of charging you for a new one when something changes, ect).
It's all packaged into the costs and thus GW can afford to do it.