Sure I'm to blame for not checking the compatibility(though I can't figure out for the life of me why their version isn't compatible when the game is Mac compatible. My biggest gripe though is how slow the system is, well least it has been for me, every single time I've used it, especially compared to every other support system I've used. And the fact that they blatantly didn't even read the ticket, they just sent a copied and pasted troubleshooting guide.
And yeah I don't blame them for not having a specific refund policy category, but would it really hurt to have an 'Other' category for anything not covered in their fixed ones. Because so far of the tickets I've sent out, none of them really correspond to the actual problem and the ones that have been replied to are all copy+paste.
As for 'willingly marginalising' myself. I'm well aware of Macs incompatibilities, that's why I still have a gaming PC, the Mac is for other jobs, but thought it might be nice to have at least one game on it for when I've only got the Mac to hand. Sims 3 was the choice because I know its a Mac compatible game, again, still baffles me as to why the Steam version isn't.
You are everything that's wrong with customer support systems. You complain about response times and lack of effort put in on their part, yet go and do something like this that will make response times for others in your position (or maybe even people with an actual, real, valid issue that's not entirely their own fault) worse.
Hmmm true, an overzealous reaction, not something I would normally do. But I would feel more guilty if every response so far wasn't clearly a copy+paste with the ticket not having even been read.