It seems like plenty of people have problems involving wargames empire (myself included) regarding communication via email and such. A telephone call may be able to sort the problems out, but it shouldn't be needed.
Their lack of replies to the numerous messages I have sent them (both here and via email) is quite frankly, disgusting.
I know other gamers that run online stores alongside their real lives and they always ensure to get in contact with their customers. Wargames Empire doesn't even seem to have a payment confirmation email set up.
I would understand if this was a single isolated issue, but from seeing other peoples posts, spanning a quite reasonable length of time, it seems it is not.
Someone in my gaming group made an order with them some time ago, hoping to start a really cool sounding conversion, but it has been so long with no word, they have lost all will for the conversion.
I think the staff at Wargames Empire need to take a serious look at their customer service. If it is an issue with their real life and job that is effect their online business like this, maybe they should consider shutting the site down, at least temporarily.
I'm normally quite cool and easy going with online stores (even those I've never heard of) and don't mind waiting for goods. But when the communication from the business is so terrible I am certainly not cool.
I don't enjoy rating stores, but if I was to give WE a rating it would be a 2/10 and that is only because of their competetive prices. All other points are lost on their abysmal customer service. A pleasent customer service experience (take pig iron for example) is what ensures shoppers return time and again. And if customers have an issue, no matter how small, the problem should be fixed and properly compensated immediatly (Bits and kits for example, great guy, really helpful if somethings not right with an order)
This rant isn't meant to be intended as a "dont buy from thses, they are sh**" or anything like that. But it is meant to highlight how the way they seem to go about things has an effect on the customer.
To be honest i'm not expecting my order to be sorted anytime soon (luckily it was only a small order) but even if it is, I shall not be returning to Wargames Empire for future purchases.
If this has offended anyone, i apologise, that is not my intention, I just wanted to get my point across clearly.